How to File an FCC Complaint About Phone, Internet or TV Service (Free, Online or by Phone)
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How we wrote this: A plain-English summary of the FCC's "Filing an Informal Complaint" consumer guide (reviewed February 17, 2026), checked October 29, 2026.
Billing errors, a port that won't go through, speeds that don't match the label, nonstop robocalls: the FCC takes complaints about all of these. Filing is free, and the FCC says you don't need a lawyer.
Try your provider first
The FCC says to try to resolve the issue with your provider before filing. Keep notes: dates, names, ticket numbers and copies of bills.
What the FCC handles
Complaint types include access and billing, advertised speeds, number porting, equipment, and unwanted calls and texts. That covers phone, internet, TV and radio. If the FCC lacks authority over your issue, it may direct you to another agency.
How to file
- Online (most effective, per the FCC): go to fcc.gov/complaints and follow the steps.
- Phone: 1-888-CALL-FCC (1-888-225-5322). ASL video call: 1-844-432-2275.
- Mail: Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554. Include your name, address, contact information and as much detail as possible.
What happens next
The FCC may serve your complaint on the provider. If it does, the FCC says the provider:
- must respond within 30 days,
- must send its response in writing to you and to the FCC,
- may contact you directly to resolve it.
There's no filing fee, and you don't have to appear in person.
Tips for a strong complaint
- Name the company and the account or phone number involved.
- Say what happened, when, and what you've already tried.
- Say what fix you want (a credit, a completed port, a stop to the calls).
- For a mislabeled plan, compare against the provider's broadband label.
Related guides: porting your business number, phone bill cramming, blocking unwanted calls.